Question 1

Which iPad is best for kids?

Accepted Answer

For most kids, the iPad 9 is the best mix of price and how long it will last. The iPad 7 and 8 cost less and run the same apps for school, reading, drawing and video.

Question 2

Can I control what my child does on it?

Accepted Answer

Yes. Apple's Screen Time lets you set time limits, block apps and approve downloads, right from your own iPhone or iPad.

Question 3

Does it work with Apple Pencil?

Accepted Answer

Yes. The iPad 7, 8 and 9 all work with the 1st-generation Apple Pencil.

Question 4

Is an iPad easy for someone who's never had one?

Accepted Answer

Yes. You can make the text larger, turn on Zoom, and keep FaceTime and Photos right on the home screen. It's ready to set up out of the box with a Wi-Fi network and an Apple ID.

Question 5

Wi-Fi or cellular?

Accepted Answer

If there's Wi-Fi at home, Wi-Fi is all they need. Cellular only makes sense if they'll use it away from home and are happy to add a data plan.

Question 6

Can we video call on it?

Accepted Answer

Yes. FaceTime works with any iPhone, iPad or Mac, and Zoom and WhatsApp work too.

Question 7

Will it handle schoolwork?

Accepted Answer

Yes for writing, Google Docs, research, online classes and streaming. It's not built for video editing or gaming.

Question 8

Why a refurbished MacBook instead of a new Chromebook?

Accepted Answer

You get a full-size keyboard, an aluminum body, and Mac apps like Pages and Keynote for about the price of a new Chromebook.

Question 9

What ports does the 2015 MacBook Pro have?

Accepted Answer

HDMI, two USB-A, two Thunderbolt 2, an SD card slot, a headphone jack and MagSafe 2 charging. No dongles needed.

Question 10

Why do people still want this model?

Accepted Answer

It's the last MacBook Pro with USB-A ports, and many people prefer its keyboard to the 2016 to 2019 models.

Question 11

Are your iPhones unlocked?

Accepted Answer

Yes. Every iPhone we sell is unlocked and works with any US carrier. You'll just need a SIM or eSIM from your carrier.

Question 12

What's the difference between Excellent, Good and Fair?

Accepted Answer

Only how the outside looks. Every grade passes the same tests and works the same. Excellent looks close to new, Good has light wear you'll see up close, and Fair has visible scratches or scuffs at the lowest price.

Question 13

Is the previous owner's data gone?

Accepted Answer

Yes. Every device is wiped and reset to its welcome screen before it's listed, and checked for activation and firmware locks.

Question 14

Will it work with my iPhone?

Accepted Answer

Apple Watch pairs only with iPhone, not Android. To run watchOS 26 on a Series 6, 7, 8, 9 or SE (2nd gen), you'll need an iPhone 11 or iPhone SE (2nd gen) or newer on iOS 26.

Question 15

GPS or GPS + Cellular: which do I need?

Accepted Answer

If you usually have your iPhone with you, GPS is enough. Cellular lets you call, text and stream without your phone, but you'll need to add the watch to your carrier plan for a monthly fee.

Question 16

Does it track workouts and heart rate?

Accepted Answer

Yes, every model does. Series 4 and later, including both SE models, also have fall detection. The ECG app is on Series 4 and later, but not on the SE.

Question 17

Is the device in a bundle the same as a standalone one?

Accepted Answer

Yes. It goes through the same testing and grading, has battery health of 80% or higher and gets the same 1-year warranty. The bundle just adds accessories.

Question 18

Which iPhone 17 should I get?

Accepted Answer

The iPhone 17 suits most people. Get the 17 Pro or Pro Max if you want a telephoto camera, the iPhone Air if you want the thinnest phone, or the 17e for the lowest price.

Question 19

What's the difference between iPhone 17 and iPhone Air?

Accepted Answer

The Air is thinner and lighter, with a 6.5-inch screen and the A19 Pro chip, but it has one rear camera. The iPhone 17 has a 6.3-inch screen and two rear cameras, main and ultra wide.

Question 20

Does the iPhone 17 have a SIM card slot?

Accepted Answer

US models don't. They use eSIM, which works with all major US carriers. Your carrier can move your number over in a few minutes, often during setup.

Question 21

Which iPhone 16 should I get?

Accepted Answer

The iPhone 16 is the best fit for most people. The 16e saves money if you can live with one rear camera, the 16 Plus gets you a bigger screen, and the 16 Pro models add a telephoto camera and a 120Hz screen.

Question 22

What's the difference between the iPhone 16e and iPhone 16?

Accepted Answer

The 16e costs less. It has one rear camera instead of two, a notch instead of the Dynamic Island, no MagSafe and no Camera Control button. Both have an A18 chip and a 6.1-inch screen.

Question 23

Do iPhone 16 models use USB-C?

Accepted Answer

Yes, all of them charge and connect with USB-C, so you can use the same cable as most newer iPads, Macs and Android phones.

Question 24

Do refurbished iPhone 15s have USB-C?

Accepted Answer

Yes. The iPhone 15, 15 Plus, 15 Pro and 15 Pro Max all charge with USB-C. The Pro models also support faster USB 3 transfers with a USB 3 cable.

Question 25

iPhone 15 or iPhone 15 Pro?

Accepted Answer

The iPhone 15 covers everyday use well and costs less. The 15 Pro adds a faster chip, a 120Hz screen, a telephoto camera, the Action button and Apple Intelligence.

Question 26

Which iPhone 14 should I get?

Accepted Answer

The iPhone 14 is the best value. Pick the 14 Plus for a bigger screen and battery, or the 14 Pro models for the Dynamic Island, a 120Hz screen and a better camera system.

Question 27

Does the iPhone 14 use USB-C?

Accepted Answer

No. All iPhone 14 models charge with Lightning. USB-C started with the iPhone 15.

Question 28

Does the iPhone 14 have a SIM card slot?

Accepted Answer

US models don't. They use eSIM, which works with all major US carriers. Your carrier can move your number over in a few minutes.

Question 29

Which iPhone 13 should I get?

Accepted Answer

The iPhone 13 suits most people. Pick the mini if you want a small phone, the 13 Pro for a 120Hz screen and telephoto camera, or the Pro Max for the biggest screen and battery.

Question 30

Is the iPhone 13 mini still a good buy?

Accepted Answer

Yes, if you want a small phone. It has the same A15 chip and main cameras as the iPhone 13. The trade-off is a smaller battery.

Question 31

Does the iPhone 13 have a SIM card slot?

Accepted Answer

Yes. It has a nano-SIM slot and also supports eSIM, so you can use either.

Question 32

Does the iPhone 13 use USB-C?

Accepted Answer

No, it charges with a Lightning cable. USB-C started with the iPhone 15.

Question 33

Which iPhone 12 should I get?

Accepted Answer

The iPhone 12 is the best fit for most people. Choose the mini for a small phone, or the Pro models if you want a telephoto camera.

Question 34

Does the iPhone 12 have 5G?

Accepted Answer

Yes. Every iPhone 12 model supports 5G on US carriers.

Question 35

Does the iPhone 12 work with MagSafe?

Accepted Answer

Yes. All iPhone 12 models work with MagSafe chargers, cases and wallets.

Question 36

Which iPhone 11 should I get?

Accepted Answer

The iPhone 11 is the best value. Pick the 11 Pro for a smaller phone with a telephoto camera, or the 11 Pro Max for the biggest screen and battery.

Question 37

Does the iPhone 11 have 5G?

Accepted Answer

No. The iPhone 11 series uses 4G LTE, which works on all major US carriers. 5G started with the iPhone 12.

Question 38

iPhone SE 2nd gen or 3rd gen?

Accepted Answer

The 3rd gen has the faster A15 chip and 5G, so it will feel quicker and likely get updates longer. The 2nd gen costs less and still runs iOS 26.

Question 39

Does the iPhone SE have Face ID?

Accepted Answer

No. It uses Touch ID in the home button, so you unlock it with your fingerprint.

Question 40

How big is the iPhone SE?

Accepted Answer

It has a 4.7-inch screen, the same size as the iPhone 8, which makes it one of the easiest iPhones to use with one hand.

Question 41

Does the iPhone SE support wireless charging?

Accepted Answer

Yes, both models work with standard Qi wireless chargers. They don't have MagSafe magnets.

Question 42

Which one should I get?

Accepted Answer

The iPhone XR or XS, if your budget allows. They run iOS 18, two versions newer than the iPhone 8 and X, so apps will support them longer.

Question 43

Will it work with my carrier?

Accepted Answer

Yes. Every iPhone we sell is unlocked and works on major US carriers' 4G LTE networks. These models don't support 5G.

Question 44

Face ID or Touch ID?

Accepted Answer

The iPhone 8 uses Touch ID in the home button. The X, XR, XS and XS Max use Face ID.

Question 45

Which iPad is the best value?

Accepted Answer

The iPad 9. It has the newest chip in this group, runs iPadOS 26 and works with Apple Pencil (1st gen). The iPad 8 is close behind for less.

Question 46

Does it work with Apple Pencil?

Accepted Answer

The iPad 6, 7, 8 and 9, iPad Air 10.5, iPad mini 5 and both iPad Pro models work with Apple Pencil (1st gen). The iPad 5, iPad Air 9.7 and iPad mini 4 don't support Apple Pencil.

Question 47

Wi-Fi or Cellular?

Accepted Answer

Wi-Fi is enough if it'll be used at home or on public Wi-Fi. Cellular models can get online anywhere, but you'll need a data plan from your carrier.

Question 48

Which iPad Air should I get?

Accepted Answer

The iPad Air 5 (M1) is the best value. Pick an M2 or newer model for the 13-inch size or Apple Pencil Pro, or the iPad Air 10.5 if you want the lowest price that still runs iPadOS 26.

Question 49

Which Apple Pencil works with my iPad Air?

Accepted Answer

M2 and newer: Apple Pencil Pro or Apple Pencil (USB-C). iPad Air 4 and 5: Apple Pencil (2nd gen) or Apple Pencil (USB-C). iPad Air 10.5: Apple Pencil (1st gen). The iPad Air 9.7 doesn't support Apple Pencil.

Question 50

Does the iPad Air have USB-C?

Accepted Answer

The iPad Air 4 and every model after it do. The iPad Air 10.5 and iPad Air 9.7 use Lightning.

Question 51

Which iPad mini should I get?

Accepted Answer

The iPad mini 6 is the best value: a bigger 8.3-inch screen, USB-C and Apple Pencil (2nd gen). Get the A17 Pro model for Apple Intelligence and the longest software support, or the mini 5 to save money.

Question 52

Which Apple Pencil works with my iPad mini?

Accepted Answer

iPad mini (A17 Pro): Apple Pencil Pro or Apple Pencil (USB-C). iPad mini 6: Apple Pencil (2nd gen) or Apple Pencil (USB-C). iPad mini 5: Apple Pencil (1st gen). The iPad mini 4 doesn't support Apple Pencil.

Question 53

How small is it?

Accepted Answer

The mini 4 and mini 5 have a 7.9-inch screen. The mini 6 and A17 Pro model fit an 8.3-inch screen in a slightly smaller body. All weigh about 300 grams, light enough to hold in one hand.

Question 54

Which iPad Pro should I get?

Accepted Answer

For the best value, the 12.9-inch (3rd gen) or 11-inch (1st gen): Face ID, USB-C, Apple Pencil (2nd gen) and iPadOS 26 at a low price. Get an M1 or newer model for Apple Intelligence and heavier apps, or an M4 or M5 for the OLED screen.

Question 55

Which Apple Pencil works with my iPad Pro?

Accepted Answer

2015 to 2017 models: Apple Pencil (1st gen). 2018 to 2022 models: Apple Pencil (2nd gen) or Apple Pencil (USB-C). M4 and M5 models: Apple Pencil Pro or Apple Pencil (USB-C).

Question 56

Which MacBook Air should I get?

Accepted Answer

The M1 is the best value for most people. Get an M2 or newer for the 15-inch size, MagSafe and a better camera, or an M4 if you use two external displays. A 2015 or 2017 model is fine for email, documents and the web at the lowest price.

Question 57

Which MacBook Airs have USB-A and an SD card slot?

Accepted Answer

Only the 2015 and 2017 models. The 13-inch has two USB-A ports and an SD card slot; the 11-inch has USB-A but no SD slot. From 2018 on, every MacBook Air uses USB-C (Thunderbolt) ports.

Question 58

Does the MacBook Air have a fan?

Accepted Answer

Apple silicon models (M1 and newer) don't, so they're silent. The Intel models have a fan.

Question 59

Which MacBook Pro should I get?

Accepted Answer

The 13-inch M1 is the best value. Get a 14-inch or 16-inch if you edit photos or video, or a 2015 model if you need USB-A and HDMI built in and only do everyday work.

Question 60

Which MacBook Pros have HDMI and an SD card slot?

Accepted Answer

The 2015 models and the 14-inch and 16-inch models from 2021 on. The 2016 to 2020 models and the 13-inch M1 and M2 have USB-C ports only, so you'll need an adapter.

Question 61

Does it have a Touch Bar?

Accepted Answer

The 15-inch (2016 to 2019), the 16-inch (2019) and some 13-inch models from 2016 to 2022 do. The 2015 models and the 14-inch and 16-inch models from 2021 on have regular function keys.

Question 62

Which 12-inch MacBook should I get?

Accepted Answer

The 2017 model. It's the fastest, runs up to macOS Ventura and usually costs about the same as the 2015 and 2016 models.

Question 63

What ports does it have?

Accepted Answer

One USB-C port for charging, data and video, plus a headphone jack. You'll need an adapter for USB-A drives or HDMI.

Question 64

Is it fast enough for school or work?

Accepted Answer

For writing, email, web apps, streaming and video calls, yes. It isn't meant for video editing, gaming or other heavy apps.

Frequently Asked Questions

Devices & grading

Battery & software

Orders, shipping & returns

Frequently Asked Questions

Devices & grading

Which iPad is best for kids?

Can I control what my child does on it?

Does it work with Apple Pencil?

Is an iPad easy for someone who's never had one?

Wi-Fi or cellular?

Can we video call on it?

Will it handle schoolwork?

Why a refurbished MacBook instead of a new Chromebook?

What ports does the 2015 MacBook Pro have?

Why do people still want this model?

Are your iPhones unlocked?

What's the difference between Excellent, Good and Fair?

Is the previous owner's data gone?

Will it work with my iPhone?

GPS or GPS + Cellular: which do I need?

Does it track workouts and heart rate?

Is the device in a bundle the same as a standalone one?

Which iPhone 17 should I get?

What's the difference between iPhone 17 and iPhone Air?

Does the iPhone 17 have a SIM card slot?

Which iPhone 16 should I get?

What's the difference between the iPhone 16e and iPhone 16?

Do iPhone 16 models use USB-C?

Do refurbished iPhone 15s have USB-C?

iPhone 15 or iPhone 15 Pro?

Which iPhone 14 should I get?

Does the iPhone 14 use USB-C?

Does the iPhone 14 have a SIM card slot?

Which iPhone 13 should I get?

Is the iPhone 13 mini still a good buy?

Does the iPhone 13 have a SIM card slot?

Does the iPhone 13 use USB-C?

Which iPhone 12 should I get?

Does the iPhone 12 have 5G?

Does the iPhone 12 work with MagSafe?

Which iPhone 11 should I get?

Does the iPhone 11 have 5G?

iPhone SE 2nd gen or 3rd gen?

Does the iPhone SE have Face ID?

How big is the iPhone SE?

Does the iPhone SE support wireless charging?

Which one should I get?

Will it work with my carrier?

Face ID or Touch ID?

Which iPad is the best value?

Does it work with Apple Pencil?

Wi-Fi or Cellular?

Which iPad Air should I get?

Which Apple Pencil works with my iPad Air?

Does the iPad Air have USB-C?

Which iPad mini should I get?

Which Apple Pencil works with my iPad mini?

How small is it?

Which iPad Pro should I get?

Which Apple Pencil works with my iPad Pro?

Which MacBook Air should I get?

Which MacBook Airs have USB-A and an SD card slot?

Does the MacBook Air have a fan?

Which MacBook Pro should I get?

Which MacBook Pros have HDMI and an SD card slot?

Does it have a Touch Bar?

Which 12-inch MacBook should I get?

What ports does it have?

Is it fast enough for school or work?

Does it have a fan?

What's the best iPhone under $250?

What's the best iPad under $150?

Which of these work with Apple Pencil?

Which keyboard fits my iPad Pro?

Battery & software

Will these 2017 MacBooks run the latest macOS?

What's the latest macOS it runs?

What condition is the battery in?

Will it run the latest macOS?

Will it get software updates?

Will it get watchOS updates?

How long will it get iOS updates?

Do refurbished iPhone 16s support Apple Intelligence?